Common Questions
Find answers to the most frequently asked questions below. If you can't find what you're looking for, our support team is available 24/7 via live chat and email.
Account & Registration
How do I create an account?
Click "Sign Up", enter your details (full name, date of birth, email, mobile number), create a secure password, and verify your email via the confirmation link. The entire process takes under two minutes.
What documents do I need for verification?
As an operator licensed by UK Gambling Commission, we are required to verify your identity before processing withdrawals. You will need:
- Proof of identity — Valid passport or driving licence
- Proof of address — Utility bill or bank statement dated within the last 3 months
- Proof of payment method — Screenshot or photo of your deposit method
Most verifications are completed within 24 hours.
Can I have more than one account?
No. Each person may only hold one account. Duplicate accounts will be closed and any associated bonuses voided.
Bonuses & Promotions
How do I claim the welcome bonus?
Register a new account, make your first deposit of £10 or more, and the bonus is credited automatically. Free spins are released in batches of 50 over 5 consecutive days.
What are the wagering requirements?
The welcome bonus has a 35x wagering requirement on the bonus plus deposit amount. Not all games contribute equally: slots contribute 100%, table games contribute 10%, and live casino games contribute 10%.
Can I withdraw my bonus immediately?
No. Bonus funds must be wagered the required number of times before they can be withdrawn. You can track your wagering progress in the "My Bonuses" section of your account.
Payments & Withdrawals
What payment methods are accepted?
We accept Visa, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Apple Pay, and bank transfers. All transactions are protected with 256-bit SSL encryption.
What are the deposit and withdrawal limits?
| Method | Min Deposit | Min Withdrawal | Processing Time |
|---|---|---|---|
| Visa/Mastercard | £10 | £20 | 1–3 days |
| PayPal | £10 | £10 | 0–4 hours |
| Skrill | £10 | £10 | 0–4 hours |
| Neteller | £10 | £10 | 0–4 hours |
| Bank Transfer | £20 | £20 | 3–5 days |
How long do withdrawals take?
All withdrawal requests are reviewed within 24 hours. E-wallet withdrawals (PayPal, Skrill, Neteller) are processed within 0–4 hours once approved. Card and bank transfers take 1–5 business days depending on the method.
Security & Responsible Gaming
Is my personal data secure?
Absolutely. We use 256-bit SSL encryption for all data transfers, comply fully with GDPR, and never share your personal information with third parties for marketing purposes.
What responsible gaming tools are available?
We offer deposit limits (daily, weekly, monthly), session time reminders, cooling-off periods, self-exclusion, and reality check summaries. You can also register with GamStop for UK-wide self-exclusion across all licensed operators.
How do I contact support?
- Live Chat — Available 24/7 via the chat icon on our website
- Email — support@king-casinos-uk.com (response within 4 hours)
- Phone — +44 (0)20 7493 8822 (Mon–Sun, 8am–midnight)